Navigating The Pandemic: Strategies For Resilient Healthcare Institutes Accounts Receivable
DOI:
https://doi.org/10.31154/isc12.v12i1.72.53-63Keywords:
Resiliency, Strategies, Accounts Receivable, Case Study MethodAbstract
As the world continues to emerge and develop economically, unforeseen events certainly get in the way and could bring about damage which victims can suffer a lot from. COVID-19 has drastically affected the world not only risked health conditions but also economically. The purpose of this study is to understand the accounts receivable during the pandemic and how it influences the collection rates. This study is designed using the qualitative approach in determining the research question where acquiring information is through research and it will be performed using a case study method. Medical institutes faced significant accounts receivable challenges during the COVID-19 pandemic, including delayed claim processing, lengthy payment cycles, and cash flow strain due to remote work inefficiencies and evolving insurance policies. To address these issues, the hospital automated billing processes, improved digital tools, maintained telemedicine services, and implemented flexible payment plans and proactive insurer follow-ups. These strategies mitigated accounts receivables HMO payment delays, streamlined operations, and ensured revenue continuity. The hospital's experience highlights the importance of technological integration, adaptability, and proactive financial management in maintaining healthcare financial stability during crises.
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