Factors Influencing Patients Compliance to Recall
DOI:
https://doi.org/10.31154/isc12.v12i1.160.192-201Keywords:
patient recall, compliance, patient satisfaction, patient experienceAbstract
This study investigated factors influencing dental patient recall rates among patients at the Adventist University of the Philippines, College of Dentistry Clinic. Utilizing a descriptive correlational design and a self-constructed survey questionnaire, data was collected from 154 participants. The study focused on patient experience (dentist, workspace, patient satisfaction, communication, and personal factors) and demographic variables (age, gender, family income, educational attainment). Key findings revealed that gender, educational attainment, patient satisfaction, and communication significantly impacted patient compliance. Male patients and those with higher educational attainment showed increased compliance. Similarly, higher patient satisfaction and effective communication between the dental clinician and patient were strongly associated with greater adherence to recall appointments. Conversely, factors such as age (though marginally significant), financial income, the specific dental procedure, the dentist's characteristics, and the clinic's workspace did not significantly predict recall compliance in this study. The results underscore the importance of patient-centered care, emphasizing clear communication and patient satisfaction as crucial elements for improving recall rates and ultimately achieving better oral health outcomes.
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